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PRIVACY POLICY

At Truly Treats we respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and other UK data protection laws. This privacy policy explains how we collect, use, and protect your personal information when you visit our website, www.trulytreats.com.

1. Data Controller

Truly Treats is the data controller responsible for your personal data. Our contact details are:

Truly Treats  
Units 1-3 Rocklands, Exeter Road, Kingsteignton, Devon, TQ12 3HX  
Email: info@trulytreats.com  
Phone: 01803 416160    

2. Information We Collect

2.1 Personal Data

We collect personal data that you provide directly to us, including:
- Contact Information: Your name, email address, phone number, business name, and postal address.
- Account Information: If you create an account, we collect your username, password, and any other information you provide.
- Order Information: Details of your orders, including delivery address and payment information.

2.2 Usage Data

We automatically collect data about your interactions with our website, such as:
- Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
- Usage Data: Information about how you use our website, products, and services, including page interaction information.

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect data and enhance your experience on our website. You can manage your cookie preferences through your browser settings.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:
- Contractual Necessity: To fulfil our obligations under a contract with you, such as processing your orders.
- Legitimate Interests: To pursue our legitimate interests, provided they do not override your rights and freedoms, such as improving our services.
- Consent: When you have given us explicit consent to process your data for specific purposes, such as receiving marketing communications.
- Legal Obligation: To comply with legal requirements, such as tax and accounting obligations.

4. How We Use Your Data

We use your personal data for the following purposes:
- Order Fulfilment: To process and deliver your orders, manage payments, and communicate with you about your order.
- Customer Service: To respond to your inquiries and provide customer support.
- Marketing: To send you marketing communications and offers if you have opted in. You can withdraw your consent at any time.
- Website Improvement: To analyse usage data and improve our website and services.
- Compliance: To comply with legal obligations and protect our rights.

5. Data Sharing

We do not sell your personal data. We may share your information with:
- Service Providers: Third-party vendors who provide services on our behalf, such as payment processing and delivery services, under strict data protection agreements.
- Legal Requirements: Authorities if required to comply with legal obligations or protect our rights.
- Business Transfers: In the event of a business transfer, such as a merger or sale of assets, where your data may be transferred to the new owners.

6. International Data Transfers

Your data may be transferred to and processed in countries outside the UK and the European Economic Area (EEA). We ensure that appropriate safeguards are in place to protect your data in accordance with GDPR, such as using Standard Contractual Clauses or ensuring the country provides an adequate level of data protection.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

8. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. The retention period depends on the type of data and the purpose for which we collected it.

9. Your Rights

Under GDPR, you have the following rights regarding your personal data:
- Access: Request access to your personal data and obtain a copy.
- Rectification: Request correction of any inaccurate or incomplete data.
- Erasure: Request deletion of your data, subject to certain conditions.
- Restriction: Request restriction of processing under certain circumstances.
- Portability: Request transfer of your data to another organisation or directly to you.
- Objection: Object to the processing of your data based on legitimate interests or for direct marketing purposes.
- Withdraw Consent: Withdraw your consent for processing at any time.

To exercise any of these rights, please contact us at admin@trulytreats.com. We will respond to your request within one month.

10. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child under 16, we will take steps to delete the information as soon as possible.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies before providing any personal data.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the effective date. We encourage you to review this policy periodically.

13. Contact Information

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

Truly Treats  
Units 1-3 Rocklands, Exeter Road, Kingsteignton, Devon, TQ12 3HX  
Email: info@trulytreats.com  
Phone: 01803 416160  

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